Returns & Exchange

Please note that before providing a refund for any returned product we will first verify its condition. We regret that we do not refund original shipping and handling fees with the return. All Non-returnable items will neither receive refund nor return to you. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

We DO NOT ACCEPT return of certain products, including:

  • Any product has been received by the customers
  • Any product that has been opened or used (taken out of its plastic wrap or box).
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • Any discount, clearance or sales product that isaboutique.com has already stated non-returnable.
  • Any free gift product and samples.
  • In the event of dispute, ISA’s decision shall be final and conclusive.


Refund will be issued to the same account holder and in the same form of payment originally used for purchase.

Refund by Refund timeline
Alipay 2 to 3 weeks
Credit card (except UPOP) 4 to 6 weeks
UPOP 4 to 5 weeks